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Contact us to ask questions about International Baccalaureate (IB) services.

Assessment questions

Your school’s programme coordinator is your contact for assessment questions. Programme coordinators are IB students' first points of contact and are best placed to provide advice about IB assessment, results and the IB’s enquiry upon results service. The IB is unable to respond to questions from students or their families concerning IB assessment.

General questions

IB Answers, our customer service site, will help you find answers to your questions, whether you are a My IB user or looking for general information about the IB.

If you have a My IB account and a confirmed IB role, you can access role-specific support by logging in.



You can also contact the customer service team by email at [email protected], or by telephone on the following numbers:

  • The Netherlands +31 70 352 6055
  • Singapore +65 6579 5055
  • Switzerland +41 22 309 2515
  • UK +44 29 2054 7740
  • US +1 301 202 3025
  • Skype: IBAnswers