Troubleshooting

When authenticating you may encounter an error page either based on your input or from internal session errors.

Blocked

If you fail too many authentication attempts and see the following page, change your authentication device and if the problem persists contact systemsupport@ibo.org

 

Daily Limit

If you have reached your daily limit of unused SMS messages and voice calls, you will see the following page. Change your authentication device and if the problem persists contact systemsupport@ibo.org

 

No Network Connection (Desktop Application)

After entering your pairing key into the application, if you receive the “No Network Connection” error and you are connected to the internet, you will need to allow a proxy connection to TCP port 443. To do so, contact desktop support.