FAQ

How much is the registration fee? 

IB is offering both individual registrations and group registrations. An individual registration costs US$ 250 + applicable taxes. A group registration that includes five registrations costs US$ 1,000 + applicable taxes. 

More information can be found here.  

Can I register multiple people? 

Yes! Share the experience with your colleagues! IB is offering group registrations for the virtual conference. A group includes five individual registrations and costs US$1,000. If you want to register more participants, you can purchase another group registration, or you can purchase an individual registration for US$250. 

Is it possible to register in French or Spanish? 

The conference registration and conference platform are only available in English and the conference will be primarily in English. However, there will be some sessions in Spanish and French, and the conference website is also available in English, French and Spanish.  

When is the registration deadline? 

Registration will remain open until the end of the conference (11 December 2020) or until the event is sold out. But the later you register the more you will miss! If you register on 10 December you will have missed some sessions and opportunities to interact with speakers, exhibitors, IB Staff and other IB Educators. 

However, no matter when you register, all participants will have access to the platform (including recordings of all keynotes, expert sessions, and breakouts) until 12 February 2021. 

Information on how to register can be found here.  

I have submitted my registration, but I haven’t received any confirmation email. Why? 

If you have successfully submitted your registration, you should have received a confirmation email via our registration system. Please check your junk/spam folder, as sometimes these emails end up there. If you are still unable to find it, please contact the Global Conference Team at globalconferences@ibo.org for further support. 

What is the cancellation policy? 

Cancellations made before Monday 16 November 2020 (11.59pm local time of The Hauge CET) will be issued a credit note for the full registration fee. Cancellation made on Tuesday 17 November 2020 and onward will forfeit 100% of the registration fee. 

If you registered as an individual, you can either cancel or transfer your registration to someone else. Please see how to transfer your registration to someone else section. 

If you made a group registration and would like to cancel, please contact globalconferences@ibo.org for guidance. 

Applicable credit card refunds will be processed to the same credit card used. 

For IB World Schools, applicable credits will be issued to school accounts. Contact myaccount@ibo.org for more details for future credit use. 

I am unable to attend the conference, can I transfer my registration to someone else? 

Yes. If you are unable to attend the conference you can transfer your registration to someone else. Click here to access your registration. Using your email address and confirmation number and click “Substitute registration” (registration system is only available in English). You will need to provide the new registrant’s name and email. The new registrant will receive an email to complete their registration.  

How can I cancel my registration?  

If you registered as an individual, click here access to your registration.  Using your email address and confirmation number and click “Unregister” button. Please note that all cancellations must be made in the system. Requests to cancel participants via the phone or e-mail are not accepted as an official cancellation.  

If you made a group registration and would like to cancel, please contact globalconferences@ibo.org for guidance. 

Cancellations made before Monday 16 November 2020 (11.59pm CET) will be issued a credit note for the full registration fee. Cancellation made on Tuesday 17 November 2020 and onward will forfeit 100% of the registration fee. 

I attended the conference. Where can I find my certificate of attendance? 

If you have attended the conference, your certificate of attendance will be emailed to you within a couple of weeks from the end date of the conference. Please check your spam/junk folder, as sometimes these emails end up there.  

Alternatively, you can also download your certificate by logging in to your registration with your email address and confirmation number. Please click on the “certificate of attendance” button to download it.  

How do I access the conference platform? 

Once you have activated your account, you may visit the platform at any time thereafter by visiting ibvirtual.conference.showcare.io. Please bookmark this link so that you can use it to log in at any time. 

I can’t access the platform. What should I do? 

Click on “Forgot password” from the login. You will receive an email to update your password. 

I cannot access the platform because it says the website is unsafe. What can I do? 

This is due to the high security firewall that your school/organization has. Disconnect from any VPN and advise your IT department to white list the site: ibvirtualconference.ibo.showcare.io 

What browser do you suggest I use to attend the virtual event? 

Use Firefox, Chrome or Safari. Internet Explorer will not support the platform. 

Do I have to turn off pop-up ad blockers? 

Yes, please turn off any pop-up ad blocker software you may have installed on your computer as this could impact your ability to view and/or hear sessions. 

Do you recommend the Zoom app or browser? 

We recommend you install the Zoom app version 5.4. If you are unable to install the app, you will be able to use the web-browser version. 

What if I do not have the Zoom app. Can I still attend this event? 

Yes, you can use the web-browser version of Zoom to watch the sessions. If you are unable to connect when a session is live, you will be able to access them once the recording becomes available. 

Will I have access to the virtual conference platform after 11 December 2020?  

Yes! The platform will be accessible until 12 February 2021 so take advantage! Re-watch a session you missed. Check out what questions were asked. Access resources that were posted to the platform. 

All sessions – keynotes, expert sessions, and breakouts – will be recorded and available on the platform. You will also have access to any resources that have been posted to the platform. 

What can I do during the “Come together” period? 

Connect with the IB Community! There are many activities that you can take part in. 

• Complete your profile. 
• Familiarize yourself with the platform—there are a lot of cool features to explore! 
• Engage in a dialogue; our speakers and staff have started posting questions to spark conversations. 
• Participate in the “Community Q&A” section. 
• Watch IB programme update sessions available now and comment or ask questions using the “Chat” feature. 
• Visit our “Community connections” section to see projects from members of our community. 
• Introduce yourself. (Tell us where you are coming from on the home page feed.) 

What can I expect from the conference? 

You can expect to expand your knowledge, challenge your thinking and be inspired to take action! 

From 30 November to 7 December, we will come together to start the conversation. The conference virtual platform will be open. You will be able to log-in and explore the platform. Learn and test out all the features. You can also expect participants to start talking with each other and posting questions on our forums. The exhibit hall will be open so you will be able to go and explore our exhibitors. 

From 8 to 11 December the IB community will learn together. On Tuesday 8 December, there will be an opening session. From 9 to 11 December, there will be live sessions. Visit information about sessions page on our website for more information. Each region will have one day where there will be live content from 11am to 3.30pm local time.

Read the full programme here  

The IB community will continue to build together after 11 December. The platform will be accessible until 12 February 2021 so take advantage of it! 

Will all regions get equal access to content? 

Yes! The Global Conference Team has worked hard to make sure that all regions are equally represented and have access to the same content. No matter where you live you be able to access all the virtual conference content.  

If you cannot attend one session, don’t worry. We know that with time zones and with your busy schedule you will not be able to see all the sessions as they are happening, but all sessions will be recorded and made available on the conference platform shortly after they are concluded.  

For example, if you live in Auckland, New Zealand and you want to watch the inspiring expert session happening on 10 December at 2.30pm CET, but that is 2.30am in Auckland! No problem, when you wake up at a reasonable hour on Friday 11 December, log-in to our conference and watch the recorded video. You will be able to see all the resources the speaker has posted, the conversations that happened and the questions that were answered. Have a question? Connect with the speaker! Someone raised an interesting point? Start a conversation! 

 You will have access to the recordings until 12 February 2021. Whether live or pre-recorded, there will be an opportunity to ask questions to the presenter after the session. 

Will live content also be recorded and available after the event? 

Yes, all sessions will be made available on demand after the live session. You can access these via the “Library” or directly from the session page. 

How will IB’s official languages be supported in the Virtual Conference?  

The conference will be primarily in English. The registration website and the conference’s virtual platform will only be available in English. However, all keynote and topic expert sessions will have live captioning available in English, French and Spanish. All breakout sessions will be made available after the live session, as on-demand with close captioning in English, French and Spanish. Some of the sessions will be presented in French and Spanish. Lastly, the conference website is available in English, French and Spanish.  

Will there be closed captioning? 

All keynote and topic expert sessions will have live captioning available in English, French and Spanish. All breakout sessions will be made available on demand after the live session, with closed captioning in English, French and Spanish. 

What is the registration fee currency?  

The registration fee is in USD. However, schools can pay in the currency that is listed in their accounts with the IB. If you have any finance questions, including paying in different currencies, contact myaccount@ibo.org. 

I have a query about my invoice. Who should I contact? 

For any finance related queries, please contact our finance department at myaccount@ibo.org.  

What are the payment options? 

Registration fees for IB World Schools (individual or group registration) can be done by credit card, wire transfer or cheque (only for the Americas region). 

Registration fees for non-IB World Schools (individual or group registration) must be paid by credit card at the time of registration.  

Credit card  

If paying by credit card (Visa or Mastercard), you will be asked to fill-in your credit card information at the end of the registration process.  

Only one credit card can be used. Payment cannot be split between multiple credit cards.  

The registration fee will be automatically deducted from your credit card. IB does not charge any processing fee for credit card transaction. 

Wire transfer 

Please inform your bank that all costs are to be met in advance and that the IB must receive the exact amount due. To record your payment correctly, quote these relevant references: 

Invoice/order number 

School name and account number/ IBIS code 

Event location and date: IB Virtual Conference 2020 8-11 December 2020 

Cheque (Americas region only) 

You must submit a printed invoice with payment to the address below.  

International Baccalaureate Organization 
PO Box 5950 
New York, NY 10087-5950 

Note: Canada-based IB World Schools should send cheque payments to the following address, along with a copy of their invoice. 

International baccalaureate 
PO Box 15081 
Station A 
Toronto, Ontario M5W 1C1 
Canada 

There is no Purchase Order payment option when I register, but my school/school district has a purchase order process to follow to pay for registration. How can I pay? 

If your school or school district requires a purchase order, you should follow your school’s internal process. 

During registration, you should select the payment method that will be used to pay for the registration once the purchase order has been approved by your school or school district. 

Once your school or school district has approved the purchase order, please send the purchase order number to our finance team at myaccount@ibo.org (reference your school and the IB Virtual Conference).