Online terms and conditions
1. Terms and conditions for all International Baccalaureate Organization websites
1.1 General terms and conditions
The International Baccalaureate Organization (the "IB") websites are owned and operated by the IB, a Swiss foundation, with a registered address at Route des Morillons 15, 1218 Le Grand-Saconnex, Geneva, Switzerland. IB Organization can be reached by electronic mail at firstname.lastname@example.org, by telephone on +41 22 309 2540 and by fax on +41 22 788 2380.
The IB Organization owns and operates various websites and web pages, including the general site accessed under http://www.ibo.org that is accessible to the public (collectively the “IB websites”). A number of IB websites are strictly reserved for the use of persons duly authorized by the IB Organization, who have been provided with personal identifications and/or passwords; such sites include the online curriculum centre (OCC), IBIS, Moodle. For the purpose of the present terms and conditions, the IB staff intranet shall not be considered to be an IB website.
Access to the IB websites is offered to you solely upon condition of your acceptance, without modification, of the terms and conditions of use contained herein (the “terms and conditions”). Your accessing, browsing and/or use of any IB website constitutes your acceptance of all such terms and conditions.
The terms and conditions may be updated and/or revised from time to time by the IB Organization without individual notice to you. The IB Organization may change the terms and conditions at any time by posting changes online. Please be aware that you are responsible for regularly reviewing them.
The IB Organization may suspend or vary the whole or any part of the service offered on the IB websites for any reason, at any time, at its sole discretion.
1.2 Links to third party websites
The IB websites may contain links to third party websites (“linked sites”).
The IB Organization has no means of control at its disposal for such linked sites and it is not responsible for the contents or availability of any linked site, including without limitation any link contained in a linked site, or any changes or updates to a linked site. The inclusion of any link does not imply endorsement by the IB Organization of the linked site or any association with its operator. The IB Organization does not guarantee that a linked site will work appropriately and will not contain computer viruses or other bugs that could harm your Internet-access device.
You are responsible for viewing and abiding by the terms and conditions of use posted at the linked sites.
1.3 No unlawful or prohibited use
As a condition of your use of the IB websites, you agree to the following.
1.3.1 Not to cause nor allow others to cause any offence or nuisance, whether to the IB Organization or its clients or to users of the IB websites by any means.
1.3.2 Not to use any IB website to transmit or post any material that:
- may be defamatory, offensive, obscene or of threatening character
- may, in the opinion of the IB Organization, cause a nuisance to the organization, its staff or any other person
- is illegal or infringes upon the intellectual property rights of the IB Organization or of a third party
- contains reference to commercial postings or postings that advertise commercial services
- is prohibited by the terms and conditions.
1.3.3 Not to use nor allow others to use any IB website in a manner that could damage, disable, overburden, or impair any IB website (or the network(s) connected to any IB website) or interfere with any other party's use of any IB website.
1.3.4 Not to use nor allow others to use any IB website to gain unauthorized access to facilities or services nor for any activity with any of the following objectives or consequences:
- corruption or destruction of data belonging to the IB Organization or a third party
- violation of the privacy of another person
- continued use of an item of hardware after the IB Organization has requested that the use cease
- any other deliberate misuse of any IB website.
1.3.5 Not to attempt to gain unauthorized access to any IB website or to restricted sections of such website or to other accounts, computer systems or networks connected to any IB website, through hacking, password mining or any other means.
1.3.6 Not to attempt to obtain materials or information not intentionally made available through an IB website.
You agree that you will keep any identification and/or password issued to you confidential and will not disclose it to any third party. In the event of any misuse of the password or breach of this condition, you agree to notify us immediately via email@example.com.
If a user is in breach of any of these terms and conditions, the IB Organization may withdraw access to any account and cancel any password issued.
1.5 General liability disclaimer
The information, software, products and services included in or available through the IB websites may include inaccuracies or typographical errors. The IB Organization reserves the right to make changes to any IB website and to the information therein.
The IB Organization does not guarantee that documents available on its websites exactly reproduce the latest version of said documents.
The IB Organization makes no representations or warranty about the suitability, reliability, availability, timeliness, lack of viruses or other harmful components and accuracy of the materials, information, software, products, services and graphics contained within the IB websites for any purpose. All such information is provided “as is” without any warranty.
It is a condition of your use of the IB websites that the IB Organization has no liability for any action you may take in reliance on the information on the IB websites. Further, you agree that the IB Organization will not be liable if your use of any IB website results in the need for servicing, repair or correction of equipment or data.
You agree that the IB Organization shall not be responsible for your transmissions of data, nor for any material or data sent or received through an IB website. As a result, the IB will not be liable for any unauthorized access to or loss or alteration of such data.
You agree that the IB Organization shall not be responsible for any threatening, defamatory, obscene, offensive or illegal content or conduct of any third party or any infringement of another's rights, including but not limited to intellectual property rights by such third party. You agree that the IB Organization is not responsible for any content sent via and/or included in the IB websites by a third party.
In no event shall the IB Organization be liable to you (whether in contract, tort or otherwise) for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, loss of data, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in any way connected with the access to, the use or performance of any IB website, with the delay or the inability to use any IB website, the provision or the failure to provide services or for any information, software, products, services and graphics obtained through any IB website, or otherwise arising out of the use of any IB website.
You agree to indemnify and hold the IB and its directors, managers, employees or agents harmless from any costs (including legal costs), claims, losses and expenses arising from or related to your breach of these terms and conditions.
You are prohibited from copying or using any trademarks or logos that appear on the IB websites without prior written consent from their owner.
In various forms, combinations and logos, the names “International Baccalaureate”, “IB” and “IB World School” are registered as trademarks worldwide by the IB Organization. Their use is prohibited and special permission is required before any use may be made of them. To request permission from the IB Organization, email firstname.lastname@example.org .
1.8.1 Content of and materials on the IB websites
Materials included on the IB websites, such as photographs, illustrations, images, text, audio clips, video clips and software are the copyright of the IB Organization or are reproduced with permission of other copyright owners. The content of the IB websites are copyright of the IB Organization or third parties. All rights are reserved.
You may not reproduce (in whole or in part), modify, transfer, republish, distribute, transmit (by electronic means or otherwise), create derivative works from, sell or otherwise exploit the content of or materials on the IB websites without prior written consent from the IB Organization, unless such content or material carries a specific mention to the contrary. In particular, you may not include or allow third parties to include in any other publication, website or product the content of the IB websites or the materials posted thereon. The content of and materials posted on the IB websites may be retrieved only for your personal use and may be downloaded and stored on your hard disk or similar storage device or sent to a printer solely for that purpose.
To request permission to use any content of or materials on the IB websites in a way not permitted under the present terms and conditions, email email@example.com. Any prohibited use may result in civil and criminal penalties.
1.8.2 Postings by users
By posting content, materials or data of any kind to this website (for example, to a discussion forum) except for any materials posted to the "Ombudsman" page of this website, you irrevocably confer a free non-exclusive worldwide licence on the IB Organization, allowing it to use, publish and reproduce such content, materials or data on all IB websites and in any other form.
Your general obligations with respect to your postings are regulated in clause 1.3.2 above.
1.9 Licence disclaimer
Nothing on the IB websites shall be construed as conferring any licence under any of the IB or any third party's intellectual property rights.
1.10 Treatment of personal data by the IB Organization
“Personal data” is any data that identifies a person or that, together with any other available data, makes any person identifiable to another.
a. Provision of your personal data to the IB Organization:
Your personal data may be collected, processed and/or stored by the IB Organization for the following purposes:
- for identification purposes when you apply for a password, when you access password-protected websites or areas of a website, when you post information to a website, for example, to a discussion forum or when you send information to the IB Organization in any form
- to fulfil contractual duties toward you, for example, for billing and shipping purposes when processing purchase orders or requests for documents or to enforce contractual claims against you
- to enforce claims arising out of your breach of the terms and conditions
- to transmit an IB Diploma Programme student’s data to universities, colleges, ministries of education and other institutes of higher education when such student specifically requests the IB Organization to do so.
- for a statistical analysis of the IB websites’ user structure, IB examination results and research on IB candidate’s success in college and universities.
- for promotional purposes, if you expressly agree to receive IB promotional materials.
Your consent to the IB’s processing and release of your personal data as described above is a condition to the use of this system. In addition, by submitting personal data to the IB Organization, you give your consent to the IB to, collect, use, process and transfer your personal data to third parties, including in ways relevant to carrying out the IB’s legitimate purposes and functions.
Further, as the IB Organization is a non-governmental organization (NGO) that engages in activities worldwide, IB staff, affiliates or contractors may access, store or process any personal data you submit to the IB Organization in countries that do not afford a level of data protection equivalent to Switzerland, the UK or the EU. By submitting personal data to the IB Organization you irrevocably agree to the export of your data to such countries.
While the IB Organization will use its reasonable endeavours to protect the personal data submitted to it from access, misuse, dissemination or alteration by non-authorized persons, it does not accept responsibility for such acts committed while such data is in transit through the Internet or stored on the IB's Internet servers. By submitting personal data to the IB Organization you agree not to hold the IB Organization, its directors, staff and affiliates responsible for any such breach of confidentiality or integrity of your personal data.
The IB Organization may occasionally disclose data, which has already been made public by you, to companies which help us deliver our services to you under a duly signed contract with data protection guarantees. The IB Organization may also disclose personal data if it believes, in good faith, that such disclosure is necessary to comply with applicable law, enforce or apply the terms and conditions, or to protect the property, rights or safety of the IB Organization, its websites’ users or others.
To find out what personal data the IB Organization holds about you and for more information about your rights, please contact the Legal Department at International Baccalaureate, Route des Morillons 15, Grand-Saconnex, Geneva, CH-1218, Switzerland. Please also please refer to our Data protection policy for additional information.
b. Transfer of personal data by the IB Organization
As mentioned (and consented to) above, the IB Organization may transfer personal data that it has collected to third-parties (including to those in other countries) for various purposes. If the IB Organization transfers any personal data to you, you agree, by agreeing to these Terms and Condition, to comply with applicable data protection legislation. You also agree to only use or process the personal data as necessary for the purpose for which it was transferred to you, and, in all cases, for fair and legitimate purposes; that you have implemented appropriate technical and organizational measures to protect the personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure; that you have taken reasonable measures to ensure the reliability of, and compliance by, any employees who have access to the personal data; to obtain prior written consent from the IB Organization before transferring any personal data outside of the EU/EEA or to a third party, including but not limited to sub-contractors and affiliates; and to provide the IB Organization with full co-operation and assistance in relation to any complaint or request made by a data subject.
1.11 Use of personal data found on the IB websites
You may not use any personal data found on the IB websites except to:
- communicate with IB staff concerning matters related to their work at the IB Organization
- communicate with other persons concerning their IB-related activity
- fulfill your own or your employer’s contractual obligations toward the IB Organization.
In particular, you undertake not to use or allow third parties to use any personal data shown on an IB website to send unsolicited commercial mailings or emails.
You may purchase online certain publications and other products (“Goods”) as well as transcripts and replacement certification (“Transcripts”) as set out on the relevant sections of the IB website on the following terms.
1.12.1 The goods are offered to you by the IB Organization, via its online store at http://store.ibo.org.
1.12.2 After you have completed the electronic order for any of the goods, you are required to visit the Checkout and review your delivery and payment information, clicking the button labelled “Continue” to proceed. On the payment information page you are given the opportunity to link to the terms and conditions page. If you do not tick the check box confirming you have read and agreed to the terms and conditions, you cannot proceed with the order process.
1.12.3 If you agree to the terms and conditions you will then be able to proceed to a page showing a synopsis of all information entered in your order. At this stage, you must verify that the information is correct. You may click the “Edit” links to go back to the order form and correct any errors. If you choose to do so, you can click “Continue” again after correcting the error(s) and you will be shown a revised synopsis.
1.12.4 By clicking the button labelled “Confirm Order” on the synopsis page you submit your order to the IB store. Whenever possible, the IB store will immediately acknowledge receipt of your order via email or via an on-screen confirmation message. However, the IB store is not obliged to sell the goods to you and no contract will exist until the IB store has dispatched the goods to you. The IB store expressly reserves the right to reject any order for any reason.
1.12.5 The IB Organization aims to ship the goods to you within 3 working days of receiving your order but cannot give an exact delivery date. If the IB Organization has not delivered the goods within 30 days of receiving your order, you may cancel the order and claim a refund. In this case, the IB Organization will refund any money paid by you within 60 days of receiving your order.
1.12.6 The IB Organization may not necessarily keep a copy of these terms and conditions or of your order. The IB Organization therefore advises you to print a copy of them for your information in the future.
1.12.7 The IB Organization retains full title, ownership and property of all goods ordered by you until it receives full payment.
1.12.8 If you are a consumer (that is, you are a private individual and your purchase is not made wholly or partly for the purpose of your business or profession) you have the right, in addition to your other rights, to cancel the contract (other than for video, audio or software products which have been unsealed by you) and to receive a refund. You must inform the IB Organization in writing if you wish to cancel within 7 working days, starting on the day after the goods are delivered to you. If you choose to cancel then you must return the goods to the IB Organization at your cost and risk and the IB Organization recommends that the goods are adequately insured by you during the return journey. If you have not returned the goods within 14 days of cancellation or when requested by the IB Organization to do so, whichever occurs first, the IB Organization can collect the goods from you at your cost.
1.13 Terms for ordering transcripts and replacement certification online
This section refers to the conditions relating to the sale of transcripts and replacement certification ("Goods") by the IB Organization, purchased using the IB Organization online request for results service. Please read these terms and conditions carefully before ordering any Goods.
Only parties that can lawfully enter into and form contracts under Swiss law can purchase Goods using the IB Organization online request for results service (for example, minors are not permitted to use the IB Organization online request for results service to purchase Goods).
1.13.1 The goods are offered to you by the IB Organization, via its online request for results service at http://rrs.ibo.org.
1.13.2 You are obliged to accept the IB Organization's online terms and conditions confirming you have read and agreed to them. If you do not tick the check box you cannot proceed with the order process. After you have completed the electronic order for any of the goods, you are required to submit your request and review your order information.
1.13.3 Whenever possible, the IB Organization online request for results service will immediately acknowledge receipt of your order via email or via an on-screen confirmation message. However, the IB Organization online request for results service is not obliged to sell the goods to you and no contract will exist until the IB Organization online request for results service has dispatched the goods to you. The IB Organization online request for results service expressly reserves the right to reject any order for any reason.
1.13.4 Where applicable, the IB Organization online request for results service aims to process requests within 14 working days of receiving your order, however the IB Organization cannot guarantee this turn around during peak working times.
1.13.5 The IB Organization may not necessarily keep a copy of these terms and conditions or of your order. The IB Organization therefore advises you to print a copy of them for your information in the future.
1.13.6 The IB Organization retains full title, ownership and property of all goods ordered by you until it receives full payment.
1.14 Severability, applicable law and jurisdiction
1.14.1 If any provision of the terms and conditions is determined to be invalid or unenforceable, such provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall continue in effect.
1.14.2 These terms and conditions are governed by Swiss law. You hereby consent to the exclusive jurisdiction and venue of the courts of Geneva, Switzerland, for all disputes arising out of or relating to the terms and conditions.
2. Additional terms and conditions for IB websites with restricted access
2.1 Additional terms for the online curriculum centre
Your use of the online curriculum centre (OCC) is subject to all the terms and conditions under section 1 and to the following additional terms and conditions.
2.1.1 Definition of website and users
The online curriculum centre (OCC), accessed under http://occ.ibo.org, is offered as a service to you if you are:
|a teacher at an IB school (that is, a school that has been duly authorized by the IB Organization as an IB World School or a school recognized by the IB Organization as a candidate for authorization)||For the term of your employment at such as school|
|an IB chief examiner||for the duration of your contract|
|an IB deputy chief examiner||for the duration of your contract|
|an IB workshop leader||For as long as you are actively involved in workshop leading|
|a teacher studying on a course recognized under the IB teacher award||For as long as you are registered for such courses at a university recognized by the IB for teacher award|
|a teacher who has registered for an IB teacher award||For a period of two years from registration|
|Lecturer/instructor/professor at a university planning and delivering IB-recognized courses of study||For the duration of those courses|
|an individual given access by the IB Organization for a specific purpose||For as long as that purpose pertains|
Access will be withdrawn once you are no longer active in the role which granted you access. If you have violated the terms and conditions of any other IB contract and if this violation has occurred on the OCC, it could jeopardize your OCC access.
Notwithstanding article 1.8.1 of these terms and conditions, as a duly authorized user of the OCC, you may use the materials contained in the OCC for teaching within an IB school (either a candidate or an authorized IB World School) or within an IB-approved workshop, or while following a recognized course of study associated with the IB teacher award scheme, provided always that the IB is acknowledged as the original source and that the materials are used only in the following ways and/or for the following purposes:
- copying of material for teaching activities
- preparation of courses for study
- providing information about courses to the school community
Where a school ceases to have IB candidate or IB World School status, continued access to the OCC by the school’s staff is prohibited and all use within the school of materials previously downloaded from the OCC shall be governed by article 1.8.1 of the present terms and conditions.
2.1.3 No prohibited use
The IB Organization reserves the right to edit or delete any content (materials and/or resources) posted by you, the user, if it is deemed inappropriate or unsuitable (including postings for commercial purposes) as defined in article 1.3.2 above.
As a forum user you must agree to follow the “netiquette” principles of the OCC.
2.1.4 Applicable law and jurisdiction
Notwithstanding article 1.13 of these terms and conditions, all disputes arising from or in connection with the use of the OCC shall be finally settled by one arbitrator in accordance with the Rules of Arbitration of the Chamber of Commerce and Industry of Geneva. The seat of the arbitration shall be Geneva, Switzerland. The proceedings shall be confidential and the language of the arbitration shall be English.
2.2 Additional terms for IBIS
Your use of the International Baccalaureate information system (IBIS) is subject to all the terms and conditions under section 1 and to the following additional terms and conditions.
2.2.1 Definition of website and users
IBIS provides administrative functions and information related to the organization’s examination sessions. Access to this site is strictly limited to authorized users who have been allocated login credentials by the IB Organization upon verification of their entitlement to such functions and information.
2.2.2 Your personal security obligations
Every possible effort is made by the IB Organization to protect the confidentiality, integrity and availability of IBIS. However you also have a personal obligation to help protect the security of the data for which you are responsible within this site. Your use of IBIS constitutes recognition of that obligation and agreement to the following terms.
22.214.171.124 IBIS login credentials
You must make every reasonable effort to keep the computer(s) you use to access IBIS as secure as possible. This includes, but is not limited to:
- ensuring that you do not store any sensitive information relating to IBIS, for example, your login credentials, anywhere on or near your computer(s)
- ensuring that you properly log out of IBIS when you have finished using it to prevent another person from gaining access to IBIS using your session
- ensuring that your login credentials cannot be observed by another person watching you typing them in
- ensuring that you are running anti-virus software and that you keep such software up to date by regularly installing the latest signature files
- ensuring that you are running personal firewall software and that such software is configured appropriately and kept up to date
- ensuring that you download and install the latest security patches for your operating system and web browser regularly and pay heed to security notices and advice issued by your operating system and web browser vendors.
2.2.3 Your use of IBIS
You are advised and warned that all activity on IBIS is monitored and logged. Your use of IBIS constitutes consent to such monitoring and logging. Access to IBIS may be withdrawn from you as a user if you are suspected of abusing this site and an immediate investigation will be carried out. The IB Organization will take action against you, either disciplinary or legal or both, and against all individuals who attempt to compromise the security of this site.
When accessing any part of IBIS you may not attempt to:
- bypass or subvert any of the security measures employed in the site
- carry out any form of reconnaissance or profiling of this site or its users by any means
- cause any disruption to the availability of this site, intentionally or otherwise
- upload any file or program of any description that may compromise the security of the site and its users
- use this site for any purpose other than that for which it is intended
- add, modify or delete any data without specific authorization
- log in using another person’s login credentials or impersonate another IBIS user by any other means.
2.2.4 Withdrawal of access to IBIS
If you breach any of these terms, the IB Organization reserves the right to withdraw your user account at any time and to initiate an immediate investigation. Therefore your ability to access IBIS will be suspended and possibly terminated.
2.2.5 Applicable law and jurisdiction
Notwithstanding article 1.13 of these terms and conditions, all disputes arising from or in connection with the use of IBIS shall be finally settled by one arbitrator in accordance with the Rules of Arbitration of the Chamber of Commerce and Industry of Geneva. The seat of the arbitration shall be Geneva, Switzerland. The proceedings shall be confidential and the language of the arbitration shall be English.
2.3 Additional terms for the universities and governments page
Your use of the secure universities and governments information page (the “universities page”) is subject to all the terms and conditions under section 1 and to the following additional terms and conditions.
2.3.1 Definition of website and users
The universities page, accessed under http://www.ibo.org/universities is offered as a service to educational institutions and government services duly authorized by the IB Organization who have been issued an identification and password upon verification of their entitlement.
Notwithstanding article 1.8.1 of these terms and conditions, as a duly authorized user of the universities page, you may freely use the materials contained therein for internal assessment and information purposes. Where such materials are being distributed in furtherance of the above-mentioned purposes, the IB Organization shall be acknowledged as the original source. You may not sell or use these materials for any commercial purpose.
2.3.3 Applicable law and jurisdiction
Notwithstanding article 1.13 of these terms and conditions, all disputes arising out of or in connection with the use of the universities page shall be finally settled by one arbitrator in accordance with the Rules of Arbitration of the Chamber of Commerce and Industry of Geneva. The seat of the arbitration shall be Geneva, Switzerland. The proceedings shall be confidential and the language of the arbitration shall be English.
3. Additional terms and conditions for Social media
3.1. Your rights
Any and all works posted by you to any blogs or social media services owned or officially sanctioned by the IB are submitted under the online terms and conditions for IB online content.
By posting your content, you are granting the IB a non-exclusive, royalty-free, perpetual, and worldwide license to use your content including, without limitation, the license rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your content, and/or to incorporate it into a collective work.
When publicly displaying, reproducing or distributing copies of your content, the IB will make best efforts to credit your authorship. If provided, you grant the IB permission to use your name for such purposes. You agree to represent yourself, and your relationship with the IB accurately. You acknowledge that misrepresentation may lead us to cancel your use of the blog service and delete your submitted content.
We reserve the right to remove or edit content that you post. As a general matter, you may post content freely to your blog and to those of others, so long as the content is not illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise injurious or objectionable.
You may not use the IB name to endorse or promote any product, opinion, cause or political candidate. Representation of your personal opinions as being endorsed by the IB or any of its Schools or organizations is strictly prohibited.
By posting content to any blogs and social media services, you warrant and represent that you either own or otherwise control all of the rights to that content, including all the rights necessary for you to provide, post, upload, input or submit the content. You agree that you will not knowingly and with intent to defraud provide misleading information. You represent and warrant that the content you supply does not violate these terms and conditions, and that you will indemnify and hold the IB harmless for any and all claims resulting from content you provide.
You acknowledge that the IB does not pre-screen or regularly review posted content, but that it shall have the right to remove or amend any content that it considers to violate these terms and conditions.
You understand that all content posted to blogs or social media services is the sole responsibility of the individual who originally posted the content. You understand, also, that all opinions expressed by users are expressed strictly in their individual capacities, and not as representatives of the IB.
You agree that the IB will not be liable, under any circumstances and in any way, for any errors or omissions, loss or damage of any kind incurred as a result of use of any content posted to blogs or social media. You agree that you must evaluate and bear all risks associated with the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
No content should be directed toward children without the express written permission of the Communications team.
IB blogs and social media services are provided on an “as is” and “as available” basis. To the full extent permissible by applicable law (Rules of Arbitration of the Chamber of Commerce and Industry of Geneva), the IB hereby disclaims all warranties, express or implied. The IB will not be liable for any damages arising from the use of blogs or social media. You agree to use the IB’s blogs and social media services solely at your own risk.
3.5. Copyright Complaints
The IB respects the intellectual property of others, and requires that users of IB blogs and social media services act accordingly. If you believe that your work has been copied has been presented through this site in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise infringed, please visit out copyright pages.
What is a cookie?
A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server that is normally created and operated by the host computer of the website. These cookies will help the IB in a number of ways: this will permit you to see the site more efficiently and in some cases will ensure that you do not have to re-enter your information on each visit to the site.
Protection of Personal Data of Users
The IB complies with the EU Data Protection Directive, specifically Directive 95/46/EC, to ensure the privacy of its users and all personal data will be treated in accordance with the principles outlined in this Directive.
What cookies does the IB use?
Your use of the Office’s page is subject to all the terms and conditions under section 1 and 4 and to the additional terms and conditions listed below. By using the Office’s page and/or submitting a form via the website for contacting the Office and requesting a meeting, you acknowledge and agree that all of these terms apply when seeking services from the Office. The Office will act as a free and voluntary resource.
5.1 Professional Standards
The Office and Ombudsman functions according to the Code of Ethics and Standards of Practice, and strives to achieve best practices as provided by the International Ombudsman Association (which may be found and reviewed at www.ombudsassociation.org in addition to the Office’s web pages). As an informal, confidential and neutral resource, the Office and/or the Ombudsman will not be made to disclose or confirm privileged or confidential communications, act as an agent of notice to the IB, or to participate in formal and/or adversarial processes either internal or external to the IB, such as appearing a a witness on behalf of any party, including the IB, to a dispute the Ombudsman may have been consulted on. The aforementioned professional standards and practices may not be waived, violated or abused by those consulting with the Office or Ombudsman. The Office and Ombudsman will uphold and defend the independent, impartial, confidential and informal nature of its function, services and practice according to aforementioned standards.
5.2 Structured Mediation
The Ombudsman is authorized to serve as a mediator with the consent of the parties to facilitate an agreement if the parties are not actively engaged in a formal adversarial process. The Ombudsman, however, will not be a party to any agreement, sign any agreement reached by the parties, maintain copies of any agreement reached by the parties, or participate in its implementation or enforcement. Mediation is a confidential process protected from disclosure where parties in a conflict or dispute are facilitated by an impartial third party towards resolution. The mediator may make proposals for agreement, but the parties are empowered to reach final agreement.
5.3 Discretion in Taking and Withdrawing from Case
The Ombudsman has full and independent discretion regarding how and whether to take a case, as well as how and whether to withdraw if s/he determines it appropriate at any stage of a matter.
5.4 Exclusion of Liability
No members of the Office, such as the Ombudsman or other staff, are a necessary party in judicial proceedings relating to any issue or dispute they have assisted in as a neutral third party, and shall not be liable to any party for any error, act or omission in connection with any mediation or other informal dispute resolution efforts.
5.5 Dispute Resolution
Consistent with the values of informal dispute resolution and fair process, any disputes, claims or disagreements related to the Office or Ombudsman will be resolved through informal and confidential mechanisms only and at the earliest stage possible, such as negotiation, external ombudsman, facilitation and mediation. If guidance on mediation definitions and rules is needed, the parties should turn to the Swiss Rules of Commercial Mediation. If appropriate and an option after the above processes have failed, disputes, claims or disagreements related to the Office or Ombudsman shall be finally settled by one arbitrator in accordance with the Rules of Arbitration of the Chamber of Commerce and Industry of Geneva. The seat of the arbitration shall be Geneva, Switzerland. The proceedings shall be confidential and the language of the arbitration shall be English.
Updated: September 2013