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IB complaints procedure

The IB is committed to providing quality service to our community. We value your views and aim to make continuous improvements based on the feedback we receive. Both positive and negative feedback is welcome. Adhering to the principles below we will do our best to turn them into action:

  • Fairness: we treat everyone fairly and equally
  • Courtesy: your feedback will be handled with respect, trust and courtesy
  • Accessibility: we aim to make the process of filing a complaint as easy and as transparent as possible
  • Timeliness: we aim to sort out complaints quickly and will monitor and keep you informed on the timelines of resolution
  • Attentiveness: we aim to make you feel heard

How to submit a complaint

Send an email to if you would like to submit a complaint. Please read the procedure first.