The IB ombudsman
Indu Sen serves in the role of the IB Ombudsman. The role offers the IB's internal and external stakeholders the opportunity to raise, manage and/or resolve questions and concerns, clarify issues and provide feedback in an informal, confidential and impartial environment. External stakeholders with IB-related questions are encouraged to try the new services available through IB Answers as a first resort.
The IB Ombudsman is an independent, informal, impartial and confidential resource, and for further details on the standards of practice to which the role adheres, please visit www.ombudsmanassociation.org.
If you wish to make an appointment with the Ombudsman, please contact the confidential message centre at +1 301 202 3018.
This page is currently under further development and more information about the role of the IB Ombudsman will be available soon.
Who is the IB ombudsman?
The IB ombudsman is Indu Sen.
Indu is a highly qualified Ombudsman who has a wealth of practical experience in the field of dispute resolution.
The IB ombudsman can be contacted using the details below.
+1 301 202 3018
External stakeholders may coordinate meetings Using:
Please note that due to the independent, informal, impartial and confidential nature of the resource, use of email should be limited to coordinating meetings by providing contact information, availability and time zone or region. The Ombudsman will then contact you to arrange a meeting over phone or videconference. Phone contact is always encouraged.
IB answers
IB answers is a knowledge base where all questions from the IB community can be captured and answered quickly and efficiently.
Visit the IB answers website
Complaints procedure
The IB is committed to providing an excellent quality of service to its schools, examiners and other stakeholders. We value your views and aim to make continuous improvements to our services based on the information and feedback we receive.
Further info
International Ombudsman Association (IOA) code of ethics and standards of practice (external link)
