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Indu Sen appointed as new IB Ombudsman


As our leadership role in international education continues to grow, it is vital that the IB remains open and accessible to the needs and concerns of each of its key stakeholder groups.

One way that we have sought to achieve this is through the establishment of the IB Ombudsman. The Ombudsman offers an alternative way of managing disputes outside the usual channels either within the organization itself, or within the relationships that the organization has with the IB community, for example, IB World Schools, IB volunteers and associations of IB World Schools. The value of an Ombudsman office also comes in developing recommendations to address systemic or recurring problems.

Anthony Flatley, former head of an IB World School in Quebec, Canada and former member of the IB Board of Governors has been the IB Ombudsman since its inception. Throughout the past three years he has provided critical support to the many stakeholders who have contacted him for his help and advice. Anthony will continue in the role until the end of 2010 and will then step down. The IB would like to thank Tony for his important contribution during this time.

The IB is delighted to announce that Indu Sen has been appointed as the new IB Ombudsman, and will take up the post from 1 January 2011.

Indu is a highly qualified Ombudsman who has a wealth of practical experience in the field of dispute resolution. Prior to assuming the IB Ombudsman role, she was the Ombudsman and the Director of the Office of the Ombudsman at the University of California, Riverside. Throughout her career she has pioneered innovative methods in conflict resolution including developing online dispute resolution platforms with the goal of enabling participants to resolve issues and conflicts in a fair and equitable manner. She is a Certified Organizational Ombudsman Practitioner under the International Ombudsman Association (IOA), and sits on several committees at the IOA.

The IB’s role in international education becomes ever more significant, therefore the presence of the IB Ombudsman as an independent, confidential, impartial, and informal resource will be crucial in further underpinning the high levels of trust and confidence that we continue to enjoy across our stakeholder communities.